Refund & Cancellation Policy
Effective Date: May 1, 2026
This Refund & Cancellation Policy explains how Infynix Technologies handles project cancellations, refund eligibility, and related payment adjustments. By engaging our services, you agree to the terms described below. This policy should be read together with our Terms and Conditions.
Overview
Because our work is custom and project-based, refunds are evaluated based on the stage of work completed, costs already incurred, and the terms outlined in your proposal or service agreement. We aim to handle every cancellation request fairly and transparently.
Client Cancellation
You may cancel your project at any time by providing written notice to Infynix Technologies via email at info@infynixtechnologies.org.
Before Work Begins: If you cancel before any project work has started and before we have incurred third-party or setup costs, you may be eligible for a full refund of amounts paid, less any non-refundable fees stated in your proposal.
After Work Has Commenced: If you cancel after work has begun, any refund will be prorated based on services rendered, time invested, and expenses incurred up to the cancellation date. Amounts corresponding to completed work are non-refundable.
Deposits: Project deposits are generally non-refundable once work has commenced, as they secure your project slot and cover initial planning and production efforts. Exceptions may be considered only when little or no work has been performed.
Refund Eligibility
Refunds are considered on a case-by-case basis. Generally:
Full Refunds: Full refunds are typically not available after significant progress has been made on a project.
Partial / Prorated Refunds: Where a refund is approved, the amount will reflect the unused portion of fees after deducting the value of work completed and any documented expenses.
Completed Deliverables: Fees for completed milestones, approved deliverables, or released final assets are non-refundable.
Third-Party Costs: Non-recoverable costs paid to third parties on your behalf (such as licensed assets, tools, or vendor fees) are non-refundable.
How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us in writing with:
Your Details: Full name, company name (if applicable), and contact information.
Project Reference: Project name, invoice number, or proposal reference.
Reason for Request: A brief description of why you are requesting cancellation or a refund.
We will review your request and respond with the applicable refund determination based on work completed and this policy.
Refund Processing
Review Timeline: Approved refund requests are typically reviewed within 7–14 business days of receiving complete written notice.
Payment Method: Approved refunds are issued to the original payment method whenever possible.
Processing Time: Once approved, refunds may take additional time to appear depending on your bank or payment provider.
Company Termination
Infynix Technologies may terminate a project or service agreement if you violate our Terms and Conditions, including failure to make timely payments, misrepresentation of materials, or misuse of delivered work. In such cases, fees for services already rendered remain due and payable, and refunds will not apply to completed work.
Exceptions
If a specific proposal, statement of work, or written agreement provides different cancellation or refund terms, those project-specific terms will control for that engagement.
Updates to This Policy
We may update this Refund & Cancellation Policy from time to time. The version posted on this page is the current policy. Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Refund & Cancellation Policy or wish to submit a cancellation or refund request, please contact:
Infynix Technologies
info@infynixtechnologies.org
87 S Windhorst ave Bethpage NY 11714
+1 727-677-5731